Return, Refund & Cancellation Policy

KeepSafe Porch

At KeepSafe Porch, our products are personalized or made to order through print-on-demand production. Please review all product details and this policy before purchasing.

1. All Sales Final

All personalized and made-to-order purchases are final.

We do not accept returns, refunds, or exchanges for changes of mind, incorrect sizes, customer-entered personalization errors, or buyer's remorse.

Exceptions apply only where required by law or when an order arrives damaged, defective, or materially different from what was purchased.

2. Order Cancellations

Orders may be transmitted to our production partners immediately after purchase.

Once an order has been submitted for production, it cannot be canceled or modified, except where required by law.

This includes personalized ornaments, platters, jewelry dishes, apparel, and other print-on-demand products.

Customers should verify all order information before submitting payment. Cancellation requests made before production begins may be considered but are not guaranteed.

3. Damaged, Defective, or Incorrect Products

Please report damaged, defective, or incorrectly produced products within 7 calendar days of delivery.

Email support@keepsafeporch.com and include:

• Full name used on the order

• Shopify order number

• Description of the issue

• Clear photographs showing the problem, when available

We will review the claim and provide an appropriate remedy, such as a replacement or refund, where warranted.

This reporting deadline does not limit rights provided by applicable law.

4. Shipping Addresses & Missing Packages

Customers must provide accurate shipping information.

If an incorrect address is entered, we cannot guarantee delivery, address changes, refunds, or replacements. Additional reshipping charges may apply.

For delayed or missing packages, we will investigate the shipment with the fulfillment provider and carrier.

Store credit or replacement may be offered where appropriate. Refunds will be provided when required by applicable law.

5. Restocking & Return Shipping Fees

Personalized and made-to-order products are not eligible for discretionary returns.

If KeepSafe Porch expressly approves an exceptional discretionary return, any applicable restocking fee and return shipping charge will be disclosed to the customer for acceptance before the return is authorized.

No restocking fee or customer-paid return shipping will apply when the seller is legally responsible for providing a remedy.

6. Shipping Delays

Production and shipping estimates vary by product and destination.

If we cannot ship within the promised timeframe, we will provide the notices, cancellation options, and refunds required by applicable law.

7. Refund Processing

Any approved refund will be issued to the original payment method. Posting times depend on the payment processor and financial institution.

8. Contact Information

KeepSafe Porch

Email: support@keepsafeporch.com

Phone/SMS: 813-540-2928

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

When contacting us, please provide your full name and order number to help us locate and review your purchase.

Consumer Rights: Nothing in this policy limits rights or remedies that cannot legally be waived.